15/04/2021

Refund Policy

GREENVALE UNITED SOCCER CLUB REFUND POLICY OF REGISTRATION PAYMENTS

 

1.0 PREAMABLE

This policy outlines Greenvale United Soccer Club’s (GUSC) position on eligibility for refund of registration fees should a player not complete a full season. Whilst GUSC does not intend to unreasonably withhold payments made, administration costs and efforts are incurred as a consequence of player withdrawals and there is a need to balance a player’s entitlement to refunds, with the player’s responsibility to consider GUSC’s interests.

2.0 APPLICATION

This policy applies to all players who seek registration with

3.0 SITUATIONS WHERE REFUNDS APPLY

  • Injury or illness
  • Child player changes their mind
  • Club is unable to place player in a team

3.1 INJURY OR ILLNESS

Where a player is forces to cease playing as a consequence of injury from soccer or any other cause, or as a result of illness, GUSC will consider a refund on a case by case scenario with the player required to provide advice from a medical practitioner regarding the player’s inability to play soccer.

A request for a refund must be made in writing to the GUSC Secretary.

3.2 CHILD PLAYER CHANGES THEIR MIND

Where a child player changes their mind about wanting to play soccer, the player will receive a full refund minus the Administration costs, which is the non-refundable $200 registration deposit. If the player has received their playing kits then those costs will also be deducted from the refund amount as the club orders playing kits specifically for each of its players. The request for refund must be made in writing the GUSC Secretary before the 1st March 2021. Players/parents would be recommended to consider the status of the team in this event as it could lead to the whole team not begin able to play for that season as other players might have been turned away from the club as we have limited spots available in each age group (Miniroos acceptance policy at GUSC is a first in best dressed policy, where the club does not have trials for these age groups as it believes in participation and not winning at all costs)

3.3 CLUB IS UNABLE TO PLACE PLAYER IN A TEAM

In the instance that GUSC cannot place a player in a team then that player is entitled to a FULL refund of their registration fees that have been paid.

4.0 SITUATIONS WHERE REFUNDS DO NOT APPLY

  • Voluntary withdrawal
  • The player’s registration is withdrawn by GUSC for breaches of any of the club policies

4.1 VOLUNTARY WITHDRAWAL

Where GUSC accepts full or part payment from a player and that player consequently withdraws from the club on a voluntary basis not encompassed by Clause 3 of this policy, no refunds will be paid

4.1.2 Withdrawal in the following situations constitute voluntary withdrawal:
(a) Player disagreement with another player/players
(b) Player disagreement with a team official or club official/officials
(c) Disagreement between parents of youth players in the same team
(d) Disagreement between parents of youth players and team or club officials

4.2 REGISTRATION WITHDRAWN BY GUSC FOR BREACHES OF POLICIES

Where a player’s registration is withdrawn by GUSC for breaches of the Clubs Code of Conduct policies, no refund of registration payment will be paid.

5.0 PROCEDURE FOR REFUNDS

5.1   Where a refund is sought, the GUSC Secretary must be contacted in writing or by email outlining the circumstances and enclosing/attaching any relevant documentation.

5.2  Applications for refunds will be referred by the Secretary to the Treasurer.

6.0 RIGHT OF APPEAL

6.1  Where a player applies for a refund and is not successful, they may appeal to the GUSC Secretary within 14 days from receipt of negative advice, in writing or by email.

6.1.1 If an appeal is not received by the Secretary within 14 days of the date of the negative advice, the right of appeal will lapse.

6.2   Appeals in regard to refunds will be considered by GUSC’s President, Treasurer and three other members of the Management Committee and a response to the appeal will be made within 14 days of its receipt.